All Amber Connect Products are covered by the limited warranty described below.

Limited Warranty

Amber Connect will honor the Manufacturer’s warranty that Products will be free from defects in material and workmanship for the applicable warranty period and that the Products will operate substantially according to specifications for a period of one year after the date of purchase.

Scope of Limited Warranty

This Limited Warranty applies to Amber Connect products purchased from an authorized Amber Connect Canadian reseller.  This Limited Warranty extends only to the initial purchaser /end user of the Product.

Warranty Procedures and Remedies

During the applicable warranty period, if a customer is unable to resolve a product problem and Gentec Technical Support Team determines the product is defective, a Return Authorization (RA) will be issued by Gentec International to authorized Amber Connect Canadian reseller.

Upon verification of the Product’s eligibility for replacement under warranty, Gentec International will authorize the retailer to replace the product. If the product is not covered by the warranty, the customer will be required to purchase a new product if they wish to continue to use the Service. No services are handled at the customer’s site under this Limited Warranty.

Warranty Periods

The Limited Warranty period starts on the date of purchase from an authorized Amber Connect Canadian reseller. Customers are required to provide a proof of purchase as a condition of receiving a warranty service.

 Warranty Exclusions

No warranty will apply if the Product or Software (1) has been altered, except by Amber Connect; (2) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Amber Connect in the applicable product documentation; or (3) has been subjected to unreasonable physical, thermal or electrical stress, liquid damage, misuse, negligence, accident or act of God. The Limited Warranty also does not extend to any damage, malfunctions, or non-conformities caused by (1) normal wear due to product use; (2) use of non-Amber Connect furnished equipment or software with products; or (3) failure to implement all new updates to Software.


Except as expressly set forth above, amber connect makes no representation or warranty of any kind, express, implied or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, title or non-infringement, or warranties or obligations arising from a course of dealing, usage or trade practice. Further, amber connect does not warrant that its software is error free or that end users will be able to operate the software without problems or interruption.

Limitation of Liability

Your exclusive remedy for any defective product is limited to the replacement of the defective product.

In no event will amber connect or its affiliates be liable for any loss of use, interruption of business, lost profits, or lost data, or indirect, special, incidental or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise, even if amber connect or its affiliate has been advised of the possibility of such damage, and whether or not any remedy provided should fail of its essential purpose. The total cumulative liability to an OEM manufacturer or end user, from all causes of action and all theories of liability, will be limited to and will not exceed the purchase price of the product. In addition, amber connect shall not be liable for customer’s or any third party’s software, firmware, information, or memory data contained in, sorted on, or integrated with any product returned to amber connect, whether under warranty or not.