How to Obtain Warranty Service

To obtain warranty service:

• Contact the authorized reseller from whom the product was purchased or 
• Contact BlueParrott / GN Audio Customer Support via the BlueParrott Support Centre for warranty assistance and instructions: 
  https://www.blueparrott.com/support 

Unless otherwise communicated by GN Audio, defective products must be received at GN’s designated facility before a replacement is issued.

Products should be returned in their original packaging where possible, or in packaging that provides equivalent protection.

Customer Warranty Support – Step-by-Step Process (BlueParrott / GN Audio) 

To initiate a warranty claim, customers should contact GN Audio Customer Support (Jabra Support): 

Contact Customer Support 

• Phone: 18666978757 (Monday–Friday, 8:00 a.m.–8:00 p.m. EST) 
• Email: CAwarrantysupport@jabra.com 

Issue Review 

A Customer Support agent will work directly with the customer to understand and troubleshoot the issue. 

Warranty Determination 

If the issue is determined to be a valid warranty claim, the agent will initiate the warranty process. 

RMA Initiation 

The customer will receive a link to complete a Service Net form to generate a Return Merchandise Authorization (RMA). 

Processing & Follow-Up 

Once submitted, the request is automatically routed to the AMS team (AMS@jabra.com) for further handling and processing. 

Shipping Costs

During the warranty period:

• The end user is responsible for shipping the product to GN Audio or a GN‑designated location, unless prohibited by applicable law.
• GN Audio will cover return shipping costs for products confirmed to be covered under warranty after service has been completed.
• Return shipping costs will be charged to the end user for products not covered under warranty or not requiring warranty repair.

Any damage occurring during shipment is the responsibility of the carrier, and claims must be made directly with the carrier, except where prohibited by law.

Information Required for Warranty Service

The following information must be provided:

• The defective product
• End user name, address, email address, and telephone number
• Reason for return
• Proof of purchase clearly showing the authorized reseller, date of purchase, and product type

If proof of purchase is unavailable, the warranty period will be determined using the product serial number.