To our Loyal Customers,

To do our part in helping to #flattenthecurve, we will no longer be accepting walk-in repairs or service at 90 Royal Crest Court, effective immediately. Repair or service shipments will continue to be accepted at this time via all standard shipping methods, including Canada Post, Purolator, FedEx or UPS. We have our community and employees’ best interests at heart and appreciate your understanding. Our executive team is closely monitoring the evolving situation with guidance from public health officials and will re-open to walk-in repairs and service when it is appropriate to do so.

Until further notice, please ship all repairs to:

Gentec International
Attn: Service Department Repairs
90 Royal Crest Court
Markham, ON
L3R 9X6

We appreciate your understanding.

Instructions on Sending a Product to Gentec for In-Warranty or Out-of-Warranty Repair

 Step 1:  Package the product and relevant accessories carefully, using ample padding materials and a sturdy mailing container to prevent damage in transit.

 Step 2:  Include in package:

  1. Complete name, return address, e-mail address and daytime telephone number.
  2. Detailed description of the problem.
  3. Where practical, a sample evidencing the problem.
  4. For warranty repairs, a copy of the dated sales slip of original purchase.

 Step 3: Customer pays shipping to Gentec International and we cover the return shipping for all in warranty repairs.

Gentec International
Attn: Service Department Repairs
90 Royal Crest Court
Markham, ON, L3R-9X6

If there is a cost associated with your repair, you should receive an estimate from our service team within 2-3 business days of its arrival at Gentec. If your product is covered under a warranty repair, your item will be repaired and sent back to you.

If the repair is covered under warranty, return shipping to the customer will be covered by Gentec International. If the item is not covered under warranty, the customer will be responsible for all return shipping fees, whether or not the repair estimate is approved.

Gentec Service Department’s hours of operation are Monday to Friday, 8:30 a.m. to 5:00 p.m. During these hours, the Service Department can be reached by telephone at 905-513-7733, by fax at 905-415-9715 or by e-mail at