How do I get spare parts for my tripod?

Thousands of spare parts are available for Manfrotto tripods dating back over 20 years. To order parts in Canada, simply follow the steps below:

  1. Head over to and look up your tripod to find the exact part numbers you require.
  2. Contact the Gentec service department by phone or e-mail with the part numbers you need.
  3. The products will be available for pickup in Markham, ON, or may be shipped to you at an additional fee.

How do I contact the Service Department of Gentec?
You can contact us via the following methods.

Phone: 905-513-7733
Fax: 905-415-9715

Or you can drop by at:
Gentec International
90 Royal Crest Court
Markham, ON, L3R-9X6

Gentec Service Department’s hours of operation are Monday to Friday, 8:30 a.m. to 5:00 p.m

If your item is not covered under warranty, a $40 estimate fee (plus tax) will be charged upon estimate rejection or if you do not respond to the estimate. If there is no response to the estimate after 60 days, your product may be sent to recycling. If you accept the estimate, this fee is waived. Rejected estimates and all out of warranty repairs that require return shipping are subject to a $10 freight charge.