We service the following Sony products:
- Digital Cameras (Interchangeable Lens Cameras, Compact Cameras)
- Video Cameras (Camcorders, Action Cameras)
- Lenses (A-Mount, E-Mount)
To obtain service, please safely package your product, a valid proof of purchase as well as a letter that includes your name, shipping address, telephone number, email address and a description of the problem. Ship your package to:
c/o Gentec International
90 Royal Crest Court
Markham, ON L3R 9X6
Please make sure your product is well protected so it does not get damaged along the way. The original packaging is highly recommended as shipping damages are NOT covered under warranty.
Return shipping is covered for warranty repairs. For out-of-warranty, the customer will be responsible for all shipping fees, whether or not the repair estimate is approved.
An estimate fee will apply to refused non-warranty repairs.
If your item is not covered under warranty, a $40 estimate fee (plus tax) will be charged upon estimate rejection or if you do not respond to the estimate. If there is no response to the estimate after 60 days, your product may be sent to recycling. If you accept the estimate, this fee is waived. Rejected estimates and all out of warranty repairs that require return shipping are subject to a $10 freight charge.
Should you have any questions regarding the service of your Sony digital imaging product, please contact us at firstname.lastname@example.org
For troubleshooting and obtaining support for other Sony products, please go to https://www.sony.ca/en/electronics/support