Gentec International is an Authorized Service Centre for Sony digital imaging products and is able to provide both warranty and non-warranty repairs on interchangeable lens cameras, lenses, compact cameras, and camcorders.

We service the following Sony products:

  • Digital Cameras (Interchangeable Lens Cameras, Compact Cameras)
  • Video Cameras (Camcorders, Action Cameras)
  • Lenses (A-Mount, E-Mount)

To obtain service, please safely package your product along with a valid proof of purchase as well as a description of the issue and send to:

Sony Service
c/o Gentec International
90 Royal Crest Court
Markham, ON L3R 9X6

Please make sure your product is well protected so it does not get damaged along the way. The original packaging is highly recommended as shipping damages are NOT covered under warranty.

Return shipping is covered for warranty repairs. For out-of-warranty, the customer will be responsible for all shipping fees, whether or not the repair estimate is approved.

An estimate fee will apply to refused non-warranty repairs.

Should you have any questions regarding the service of your Sony digital imaging product, please contact us at service@gentec-intl.com

For troubleshooting and obtaining support for other Sony products, please go to https://www.sony.ca/en/electronics/support


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