Frequently Asked Questions

Many of Gentec’s brands and products can be found anywhere from boutique to big box stores across Canada.

Some of our brands can also be ordered online through their respective websites:

The warranty information for each Gentec product line can be found in the Warranty section. Simply select the brand from the drop down menu and you will be able to access the warranty information.
Different products have unique requirements when it comes to service or repair. For each of our brands, we have outlined the process in our Service and Repair section.
If you are a member of an established media outlet would like to contact our marketing, media and PR department about a potential story, please contact:
We are located in Markham, Ontario, Canada, just north of Toronto.

Gentec International
90 Royal Crest Court
Markham, ON

Phone: 905-513-7733
Fax: 905-513-7740

Gentec International is open Monday to Friday, 9:00 a.m. to 5:00 p.m.

Gentec Service department’s hours of operation are Monday to Friday, 8:30 a.m. to 5:00 p.m.
In the summer months (mid-May until early-September), Gentec closes at 4:00 p.m. on Friday and 3:00 p.m. on Friday’s of a long weekend.

If you would like to call ahead, we can be reached at: 905-513-7733

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