Contact the Gentec Team

Gentec International is a leading consumer accessories supplier in Canada with over 30 years of experience in distribution. We take pride in providing exceptional customer service and look forward to assisting you.

🎄 2025 Holiday Hours 🎄

December 19, 2025
We're open and shipping your orders!
The 19th is the last day for LTL order receipt for shipping before the holiday.

December 22, 2025
Last day of B2B small parcel order receipt for shipping before the holidays. Last day of LTL shipping.

December 24, 2025
We're open until 1PM. Small parcel shipping will be picked up at noon.

December 25-26, 2025
We're closed for Christmas and Boxing Day. Enjoy the holidays!

December 29-31, 2025
Limited operations from 9AM to 3PM, offering walk-in service.

January 1, 2025
We're closed for New Year's Day. Happy New Year!

January 2, 2025
Limited operations from 9AM to 3PM, offering walk-in service.

January 5, 2025
Return to normal hours.

Frequently Asked Questions

Where Can I Buy A Product from Gentec?

Many of Gentec’s brands and products can be found anywhere from boutique to big box stores across Canada.

Some of our brands can also be ordered online through their respective websites:
Manfrotto.com
Gitzo.com
Lowepro.com
Joby.com
Klipsch.ca
Onkyo.ca
PioneerAV.ca
SIGMACanada.ca
TheSonyShop.ca

How Do I Know If My Product Is Still Under Warranty?

The warranty information for each Gentec product can be found at the bottom of the Brand page. Simply select the brand from the drop down menu and you will be able to access the warranty information.

How Do I Get Service or Repair on a Product from Gentec?

Different products have unique requirements when it comes to service or repair. For each of our brands, we have outlined the process in our Service and Repair section.

How Can I Contact the Media or PR Department at Gentec?

If you are a member of an established media outlet would like to contact our marketing, media and PR department about a potential story, please contact: media@gentec-intl.com

Where is Your Office Located?

We are located in Markham, Ontario, Canada, just north of Toronto.

Gentec International
90 Royal Crest Court
Markham, ON L3R 9X6

Phone: 905-513-7733

What Are Your Office Hours?

Gentec International is open Monday to Friday, 9:00 a.m. to 5:00 p.m.

Gentec Service department’s hours of operation are Monday to Friday, 8:30 a.m. to 5:00 p.m.
In the summer months (mid-May until early-September), Gentec closes at 4:00 p.m. on Friday and 3:00 p.m. on Friday’s of a long weekend.

If you would like to call ahead, we can be reached at: 905-513-7733