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Service & Warranty for Lowepro

WHAT TO DO WHEN SERVICE IS NEEDED ON YOUR LOWEPRO PRODUCTS IN CANADA

 Step 1:  Package the product and relevant accessories carefully, using ample padding materials and a sturdy mailing container to prevent damage in transit.

 Step 2:  Include in package:

  1. Complete name, return address and daytime telephone number (fax number and e-mail address optional).
  2. Detailed description of the problem.
  3. Where practical, a sample evidencing the problem.
  4. For warranty repairs, a copy of the dated sales slip of original purchase.

 Step 3: Customer pays shipping to Gentec International and we cover the return shipping for all in warranty repairs.

Gentec International
90 Royal Crest Court
Markham, ON, L3R-9X6

If there is a cost associated with your repair, you should receive an estimate from our service team within 2-3 business days of its arrival at Gentec. If your product is covered under a warranty repair, your item will be repaired and sent back to you.

If the repair is covered under warranty, return shipping to the customer will be covered by Gentec International. If the item is not covered under warranty, the customer will be responsible for all return shipping fees, whether or not the repair estimate is approved.

Gentec Service Department’s hours of operation are Monday to Friday, 8:30 a.m. to 5:00 p.m.

During these hours, the Service Department can be reached by telephone at 905-513-7733, by fax at 905-415-9715 or by e-mail at service@gentec-intl.com

For over 40 years, Lowepro has designed and made some of the highest quality protective cases in the world. Quality and customer service are top priorities.

What Does This Limited Consumer Warranty Cover?

This warranty covers any defects in material or workmanship as long as you, the original purchaser, own your Lowepro product. This warranty does not affect or modify any warranty provided by the Lowepro retailer nor does it affect any additional rights you may have under the laws of your jurisdiction.

What Does This Canadian Lowepro Warranty Not Cover?

This warranty does not cover damage caused by improper care, mishandling, misuse, alteration, accidental damage or normal wear and tear as determined by the service department at Gentec International.

Also, this warranty excludes all claims to any incidental or consequential loss to personal property.

This warranty covers manufacturer defects.

What Do You Have To Do to Place a Canadian Lowepro Warranty Claim?

Product must have been purchased from a Canadian retailer within Canada. You will be required to show proof of purchase to obtain warranty service.

You will be required to submit your product to the Service department at Gentec International for inspection to confirm the defect. Gentec International will not provide any coverage under this warranty statement unless your claim is in compliance with all of its terms. To request warranty service and obtain instructions on how to submit your product for inspection, you may either contact the dealer where you purchased your Lowepro product, call our service department (905) 513-7733, or email imaging.service@gentec-intl.com

What will Gentec International Do?

After inspecting the product and confirming the defect, we will, at our discretion, either repair or replace your Lowepro product free of charge. If your product is no longer available, we will replace it with a similar product of equal value. 

Customer support

Give us a call at +1-905-513-7733

Send a message

Please email: service@gentec-intl.com

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