We are currently working on a rework of our series of Ultralink Smart Home apps, including “Ultralink SmartHome” and “Ultralink360”. In the meantime, you may not be able to download these apps from the App Store (for iPhone users) or Play Store (for Android users).
Alternatively, you can download and use the “Smart Life” app available on each platform to connect to your Ultralink Smart Home devices. The “Smart Life” app offers similar features and functionalities and is also compatible with other Smart Home device brands.
When connecting to Ultralink devices using the “Smart Life” app, make sure to search for “Wi-Fi” devices in each product category. Our Ultralink devices do not use Bluetooth or Zigbee standards.
If you are an Android user and wish to continue using Ultralink apps, you may download the APK installation files from below link:
Connection Guide – Lights
Connection Guide – Cameras
If you have any questions, please do not hesitate to contact our customer service team for assistance.
Gentec Service Department’s hours of operation are Monday to Friday, 8:30 a.m. to 5:00 p.m.
During these hours, the Service Department can be reached by telephone at 905-513-7733 or by e-mail at service@gentec-intl.com
Thank you,
The Ultralink Team