Why is ID Station a smart investment into your business?
With the retail environment changing quickly, we’re seeing convenience and service is becoming the differentiation to drive customer loyalty towards stores. ID Station is a turnkey passport port solution that can transform your retail space into a high-margin service hub.
ID Station the Brand
ID Station has built a solution specifically for retails environments, enabling staff to produce ICAO compliant passport and visa images for over 100 countries. This solution doesn’t require any past photography experience from associates. The Photomatic software crops, and verifies images in seconds, to reduce rejections, and streamline the customer experience.
Benefits for Retailors
In the current retail environment convenience and service are the difference between a good customer experience and a bad one. These services drive customer loyalty and turns ordinary retail spaces into a high-margin service hub. Backed by Gentec International one of Canada’s most trusted full-service distributors, ID Station offers retailers a solution and Gentec provides the needed day to day support.
- High-margin service: Each photo print costs under $2, with retail pricing often exceeding $20 yielding margins of 85–90%.
- No training required: Staff can operate the system with ease.
- Digital delivery: Customers receive secure codes for online access via IDstation.online.
- AI-Powered Face Alignment: Auto-aligns faces for perfect ID photos without manual work.
Gentec Support
In house experts support retailers’ day to day:
- Installation and Training – Remote setup and onboarding
- Ongoing Technical Support – Troubleshooting problems via remote support or in person with the help of local sales representatives. Software updates and upgrades ensuring you system meet all government guidelines as they’re updated.
- ICAO compliance checks built into the system
Standard Warranty Coverage
- Tablet: 1 year parts & labor
- Printer: 2 years parts & labor
- Accessories (USB hub, SD reader): 1 year
Advanced Unit Replacement (AUR)
- Fast replacement of failed hardware (tablet, printer, LED panel, USB hub, SD reader)
- 5-year extended replacement warranty available
- Ongoing Software Support: Updates and troubleshooting via TeamViewer
Dedicated Service Team
- Gentec’s Service Group handles all parts and labor during the warranty period
- Retailers can rely on Gentec’s national presence and responsive support team
