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Pro-Ject

86 products

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Service & Warranty for Pro-Ject

If you require service of Pro-Ject Audio products in Canada, one of our Authorized Service Centre’s will save you from shipping fragile turntables across the country.

Ontario

Bay Bloor Radio
Manulife Centre, 55 Bloor St. W.
Toronto, ON, M4W 1A5
Phone: (416) 967-1122

The Speaker Shop
2-59 Comstock Rd
Scarborough, ON M1L 2G6
Phone: (416) 782 4451
Email: info@speakershop.ca

Advanced Audio Visual Services Inc
64 Meg Drive – Unit 14
London, ON N6E 3T6
Phone: (519) 686-4334
Email: advaud@ody.ca

Microland Technical Services
2-170 Alden Rd
Markham, ON L3R 4C1
Phone: (905) 940-1982
Email: info@microland.ca

Quebec

Electro Experts – Ville St-Laurent
4000 Côte Vertu
Ville St-Laurent, QC H4R 1V4
Phone: (514) 339-9918

Electro Experts – St-Hubert
3755 Boulevard Taschereau
St-Hubert, QC J4T 2G4
(450) 443-8213

Electro Experts – Quebec
4885 Boul. Wilfrid-Hamel
Québec, QC G1P 2J7
(418) 877-2427

Electro Experts – Three Rivers
6855 Boul. Jean XXIII
Trois-Rivières West, QC G9A 5C9
(819) 375-2011

Electro Experts – Drummondville
534 Boul. Saint-Joseph
Drummondville, QC J2C 2B9
(819) 870-2323

Electro Experts – Joliette
183 Boul. Antonio-Barette
Joliette, QC J6E 1E6
(450) 756-2690

Electro Experts – Laval
2275 Dagenais Ouest
Laval, QC H7L 6B1
(450) 937-3733

Electro Experts – Montreal
8260 Boul. Pie IX
Montreal, QC H1Z 3T6
(514) 943-5755

Electro Experts – Sherbrooke
2655 Rue King ouest Local 125
Sherbrooke, QC J1L 2G4
(819) 346-3982

British Columbia

Universal TV Service
102-19232 Enterprise Way
Surrey, BC V3S 6J9
Phone: (604) 576 1200
Email: support@utvsc.com

Saskatchewan

Hitek Electronics
2310 Avenue C North
Saskatoon, SK S7L 5X5
Phone: (306) 373 5577
Email: parts@hitekrepair.com

New Brunswick

BJW Electronics
90 Millennium Blvd.
Moncton, NB EIE 2G7
Phone: (506) 857 2118
Email: info@biw.ca

Warranty Length:All Pro-Ject Audio are covered by a two year warranty.

Warranty: Terms and Conditions

All Pro-Ject Audio Systems products are produced under the highest possible level of quality control. Every single product runs through a four-hour testing procedure wherein the mechanical and electrical performances, as well as the sound characteristics, are checked. Only when the product satisfies our expert test team may it leave our factory.

To show our confidence in our products and as a way of offering long-term support to our customers, we offer a two year warranty that is managed by Gentec international in Canada

  • A warranty is valid only for products purchased from an authorized Canadian Pro-Ject Audio Systems retailer or dealer.
  • This warranty offer is limited to the repair of the equipment (which could be a repair or replacement at our discretion, neither of which affects your original warranty).
  • Neither transportation or any other costs, nor any risk for removal, transportation and installation of products is covered by this warranty.
  • A warranty is only valid for the original owner. It is not transferable.
  • To validate your warranty, you will need to provide the original sales invoice or other proof of ownership and date of purchase.

A Pro-Ject Audio Systems warranty relates to claims of defects in materials and/or workmanship at the time of purchase. It does not cover:

  1. Deterioration of component parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads, drive belts and cartridges.
  2. Damages caused by incorrect installation, connection or packing.
  3. Damages caused by any use other than the correct use described in the user manual, negligence, modifications, or use of parts that are not made or authorized by Pro-Ject Audio Systems.
  4. Damages caused by faulty or unsuitable ancillary equipment.
  5. Damages caused by accidents, lightning, water, fire heat, war, public disturbances or any other cause beyond the reasonable control of Pro-Ject Audio Systems and its appointed distributors.
  6. Products where the serial number has been altered, deleted, removed or made illegible.
  7. Repairs or modifications that have been executed by an unauthorized person.

Packaging

Products from Pro-Ject Audio Systems are expertly engineered precision instruments, which can get damaged when wrongly used or transported. Packaging is considered a part of the product.
Please handle packaging and all accessories with care and store them away safely for future use.

If a product is shipped or transported for a warranty claim without the original packaging, or if it is not packed according to the instruction manual, the warranty shall be void, as any damage caused by transportation is not covered.

We wish you lots of hours of music enjoyment with our products.

Customer support

Give us a call at +1-905-513-7733

Send a message

Please email: service@gentec-intl.com

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